Should you need to cancel a session within and not before 24 hours of its scheduled time, a 50% fee will be incurred. This means you will receive a refund of only 50% of the session's cost. I would encourage you to notify me as soon as you can if you need to cancel. But if you cancel before the 24-hour mark, you can get a full refund.

Failure to attend a session without prior notice within the appropriate given time will require full payment; no refund will be issued for missed sessions.

If I happen to be the one that cancels, the client gets a full refund.

Every 4th session is dedicated to reviewing your progress with the treatment. This review is an important part of your therapy journey and cannot be skipped unless the session is cancelled. If you wish to continue therapy on the same topic in the future, we will need to start with a review before proceeding.

All cancellations should be made via the website email, or if you have my number, you can reach out to me on there. This ensures that your cancellation is properly recorded and acknowledged.

During the holidays I require a 72-hour notice of any holiday arrangements that will affect the session(s). I myself will provide you with at least 72 hours ' notice of my holiday arrangements if there is anything that needs to be known that can affect the session in a way that is out of the norm. . These 72-hour rules only apply to holiday seasons.

Rescheduling is allowed anytime except once the session has started. You can only reschedule a total of 4 times. Once the 5th time comes, a 50% refund will be allocated to you.

In terms of follow-up procedures, you can indeed email me to ask questions concerning your package or your session, and i will get back to you as soon as i can within business hours. If I need to follow up with you concerning anything mentioned during the session, I will do so as long as it is for your benefit.

I will not contact you post-therapy to check up on you, except the package we have created demands such. I do not check up with my clients in a leisure way (like we are friends chatting back and forth), between active sessions.

If the client or counsellor agrees to terminate the contract due to some broken clauses, laws or an unresolved issue that is hard for the client from the counsellor or for the counsellor from the client, or maybe towards the company as a whole, an advance notice needs to be given from both parties for this termination. This termination can only be abrupt if safety is being compromised. If the safety is not compromised and both parties desire to speak on this matter, then an “unresolved issue closing session” can be had between both parties so that this memory ends on a good note.

For anything else pertaining to these topics, feel free to look through the FAQ section of the website or the whole website to see if you find the answer you are looking for. If you can’t, feel free to email me. Thank you.